Clients Service Terms | Bubbles Bliss Cleaning

Clients Service Terms & Conditions

Effective Date: September 1, 2026

Before booking or receiving services from Bubbles Bliss Cleaning LLC. we kindly encourage all clients to read our Client Service Terms.

Thank you for choosing Bubbles Bliss Cleaning LLC. These Client Service Terms & Conditions (“Terms”) establish the terms under which cleaning services are provided. By booking or receiving services, the client acknowledges and agrees to these Terms.

1. Scope of Services

Bubbles Bliss Cleaning LLC provides residential and commercial cleaning services based on the service selected and the agreed scope of work.

Services may include standard cleaning tasks such as:

Dusting accessible surfaces
Cleaning and sanitizing countertops and high-touch areas
Kitchen and bathroom cleaning
Vacuuming, sweeping, and mopping
Trash removal
Light straightening of serviced areas

Services are performed according to the selected service, customized checklist, estimated timeframe, and condition of the property upon arrival.

2. Services Outside the Standard Scope

Services outside the agreed scope may require additional approval, time, and charges.

These may include:

Heavy decluttering or organization
Hoarding conditions or excessive buildup
Biohazard materials, bodily fluids, mold, or pest infestations
Exterior cleaning or pressure washing
Moving heavy furniture or appliances
Unsafe or inaccessible areas
Specialized post-construction cleaning

3. Initial and Recurring Services

Initial or deep cleanings may require additional time and labor to address buildup and establish a baseline level of cleanliness.

Recurring services are intended to maintain the established level of cleanliness and may be priced differently based on service frequency and condition.

Bubbles Bliss may recommend an initial or deep cleaning before recurring service begins.

4. Estimates and Pricing

Estimates may be provided by phone, virtually, or in person.

Pricing is based on information provided by the client, including property size, layout, service type, frequency, and general condition.

If the actual condition of the property differs significantly from the information provided, Bubbles Bliss may adjust the price to reflect additional time, labor, or services required.

5. Booking and Deposits

A non-refundable deposit of $30-$65 is required to secure an appointment unless otherwise agreed in writing.

Appointments are not confirmed until the required deposit is received.

The deposit will be applied toward the final balance or any applicable cancellation fee.

6. Access and Lockouts

Clients are responsible for providing safe and timely access to the property at the scheduled appointment time.

A lockout occurs when Bubbles Bliss is unable to access the property because of unavailable clients, missing or incorrect access information, locked entry points, inactive access codes, active alarms, or other circumstances preventing entry.

A $75 lockout fee or up to 100% of the scheduled service total, whichever is greater, may apply.

7. Cancellations and Rescheduling

Appointments must be confirmed by 6:00 p.m. on the day before service.

Cancellation and rescheduling fees are as follows:

48 hours or more: No cancellation fee
24–47 hours: 50% of the scheduled service total
Less than 24 hours: 100% of the scheduled service total

Missed appointments and same-day cancellations are subject to the full-service charge.

Deposits are non-refundable and may be applied toward applicable cancellation charges.

For recurring services, repeated short-notice cancellations may result in removal from the recurring schedule.

8. Payment Terms

Payment is due in full upon completion of service unless otherwise agreed in writing.

Accepted payment methods may include cash, check, credit/debit card, and approved electronic payment methods.

Cash App is not accepted.

9. Late Payments

Balances not paid within 24 hours after service may be subject to a late fee of $15 per day or 10% of the outstanding balance, whichever is greater, until paid in full.

Bubbles Bliss reserves the right to suspend or decline future services for unpaid balances.

10. Returned Payments

Returned checks or failed payments may incur a $35 returned-payment fee, in addition to applicable bank or processing fees.

Future services may require certified funds or approved electronic payment.

11. Refunds and Satisfaction Guarantee

Refunds are not provided for completed services.

If a client is dissatisfied with a service, the concern must be reported within 24 hours of service completion.

Bubbles Bliss will review the concern and may provide a complimentary touch-up or partial credit at its discretion.

Requests submitted after 24 hours may not qualify.

12. Damages and Liability

Bubbles Bliss takes reasonable care while performing services.

Any damage claim must be reported within 24 hours of service completion for review.

Bubbles Bliss is not responsible for pre-existing damage, normal wear and tear, or items that were not properly secured.

13. Right to Refuse or Discontinue Service

Bubbles Bliss reserves the right to refuse, postpone, or discontinue service due to:

Unsafe or unsanitary conditions
Threatening, abusive, or harassing behavior
Non-payment of prior balances
Repeated cancellations or rescheduling
Hazardous or inaccessible conditions
Services outside the agreed scope

14. Privacy and Confidentiality

Bubbles Bliss respects client privacy.

Client information, keys, access codes, and service-related information will be handled confidentially and will not be shared except as necessary to provide services, comply with legal obligations, or protect the safety and rights of the parties.

15. Non-Solicitation of Staff

Clients agree not to directly or indirectly solicit, hire, or engage current or former Bubbles Bliss employees or contractors to provide independent cleaning or related services outside of Bubbles Bliss.

This restriction applies during the service relationship and for 12 months following the client's last service date.

Any violation may result in a non-solicitation fee of $2,500 or one year of projected service revenue, whichever is greater, subject to applicable law.

16. Changes to Terms

Bubbles Bliss may update these Terms from time to time.

Updated Terms may be posted on the company website or otherwise communicated to clients. Continued use of services after an update constitutes acceptance of the revised Terms to the extent permitted by law.

17. Governing Law

These Terms shall be governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

Any dispute shall be handled in a court of appropriate jurisdiction and venue.

Acknowledgment and Acceptance

By booking or receiving services from Bubbles Bliss Cleaning LLC, the client acknowledges that they have reviewed these Terms and agree to be bound by the applicable provisions.

Bubbles Bliss Cleaning LLC
Email: bubblesblisscl@gmail.com
Phone: (844) 393-1526
Website: bubblesblisscl.com

CLIENT SERVICE POLICIES

Effective Date: September 1, 2026

Our Client Service Policies establish the expectations and preparation guidelines that help Bubbles Bliss Cleaning LLC provide safe, efficient, and consistent service.

1. Property Access

Clients should ensure that our team has reliable access to the property at the scheduled service time.

Please provide any necessary:

Keys or lockbox information
Door or gate codes
Alarm instructions
Concierge or front-desk authorization
Special entry instructions

Please communicate any access changes before the appointment.

2. Water and Electricity

Running water and electricity must be available during service.

Water is necessary for sanitation, mopping, rinsing, and other cleaning tasks.

Electricity is necessary to operate vacuums and other cleaning equipment.

If either utility is unavailable, please notify Bubbles Bliss before the appointment.

3. Climate Requirements

For the safety of our team and proper operation of equipment, the property should be climate-controlled during service.

The recommended indoor temperature is:

65°F–74°F (18°C–23°C).

Service may be postponed or rescheduled if temperature or environmental conditions are considered unsafe or unsuitable.

4. Surface and Floor Preparation

Clients are encouraged to remove personal belongings from surfaces and floors before service.

Examples include clothing, toys, dishes, paperwork, and miscellaneous personal items.

Bubbles Bliss provides cleaning services and does not provide general organizing services.

Excessive clutter may limit the areas that can be cleaned or require additional time.

5. Pets

For the safety of pets, clients, and cleaning professionals, pets should be secured in a safe, designated area during service.

Clients are responsible for preventing pets from accessing doors, gates, or other areas where they may escape.

6. Minors

When individuals under 18 are present during service, a responsible adult must also be present.

Bubbles Bliss cleaning professionals are not permitted to provide childcare or supervise minors.

7. Valuables and Fragile Items

Clients are encouraged to secure valuables, fragile items, and sentimental belongings before service.

Please notify our team of any items requiring special handling.

8. Safety and Hazards

Clients should notify Bubbles Bliss of known hazards before service whenever possible.

Examples include:

Loose wiring
Unsafe flooring
Pest activity
Construction areas
Aggressive animals
Hazardous materials
Other safety concerns

Our team may decline to clean an area that presents a safety or health risk.

9. Special Requests

Special requests, priorities, or areas of concern should be communicated at least 24 hours before service whenever possible.

Requests made during service may not be accommodated if they require additional time, labor, equipment, or services outside the scheduled scope.

10. Service-Day Preparation

For the best service experience, clients should:

Provide property access
Keep water and electricity available
Maintain a comfortable indoor temperature
Secure pets
Remove unnecessary belongings from cleaning areas
Secure valuables and fragile items
Communicate hazards and special instructions

Failure to properly prepare the property may affect the areas we can clean, the time required, or the overall service.

11. Appointment Confirmation

Clients should confirm their appointment by 6:00 p.m. on the day before service.

Please contact Bubbles Bliss promptly if you need to make changes to your appointment.

12. Communication

Clear and timely communication helps us maintain our schedule and provide consistent service.

Clients should notify Bubbles Bliss as soon as possible regarding changes to access, property conditions, pets, special requests, or other circumstances that may affect the appointment.

13. Service Environment

Bubbles Bliss is committed to providing professional and respectful service.

Clients are expected to provide a safe and accessible working environment and to communicate any conditions that may affect the safety of our team or the quality of service.

Client Acknowledgment

By booking services with Bubbles Bliss Cleaning LLC, clients acknowledge that they have reviewed these Client Service Policies and agree to follow the applicable service guidelines.