Client Experience Guide
Everything you need to know before and after your service
How do I book a cleaning service?
Is a deposit required?
Can I reschedule my appointment?
What happens if I cancel last minute?
Why is my first cleaning more expensive?
What forms of payment do you accept?
Do you offer refunds?
Do I need to be home during the cleaning?
How should I prepare for my cleaning?
What if my home is in worse condition than expected?
What happens if you cant access my home?
Do you bring your own supplies?
What's included in my cleaning service?
Do you offer additional services?
Are you insured?
What is something is damaged?
You can book directly through our website or request a custom quote. Once your deposit is received, your appointment is confirmed.
Yes. A non-refundable deposit of 30% or $100 minimum (whichever is greater) is required to secure your appointment.
Yes. We require at least 48 hours' notice to reschedule without a fee
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24-48 hours: 50% fee
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Less than 24 hours: 100% fee
Initial cleaning require more time and detail to bring your home to our standard. Recurring services maintain that level and are more efficient.
We accept credit/debit cards, approved digital payments, and cash (exact amount)
Cash App isn't accepted
Refunds are not provided for completed services. However, we offer a satisfaction guarantee. Please contact us within 24 hours for concerns.
No, as long as access is provided. Clear entry instructions must be given in advance.
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Declutter surfaces and floors
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Secure pets
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Ensure water and electricity are active
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Communicate special request in advance
If conditions differ significantly from what was described, pricing and time will be adjusted.
This is considered a lockout and will result in a fee or full-service charge?
Yes, we arrive fully equipped with professional cleaning products and tools
Each service includes a detailed checklist based on the type of cleaning selected (initial, maintenance, or deep)
Yes. Add-ons such as oven cleaning, refrigerator cleaning, and laundry services are available upon request
Yes, we operate professionally and take every precaution to protect your home and belongings.
Please report and concerns within 24 hours. We will review and resolve promptly.